Director of Human Resources


Department: Human Resources

Essential Function:

An essential member of the management team, The Director of Human Resources is responsible for the development and execution of the human resource strategy in support of CCCS’ overall strategic direction. Specifically, the Director of Human Resources focuses on the areas of succession planning, talent management, change management, organizational and performance management, training and development, compensation, and compliance. He/she provides strategic leadership and guidance by articulating HR needs and plans to the leadership and management teams and the board of directors. Also, at times, serves as a mediator of conflict resolution and employee relations. This includes administering and training team members on human resources policies and procedures in a manner consistent with the mission and belief statements and guiding principles of the agency. Maintains a high degree of professionalism related to the sensitivity and confidentiality that comes with leading the HR department.

Responsibilities and Duties:

Strategic Leadership

  • Develop comprehensive strategic recruiting and retention plans to meet the human capital needs and strategic goals.
  • Lead professional development and engagement initiatives to increase workplace effectiveness and retain high performing staff.
  • Ensure that the agency culture and ethics are aligned with best practices and represent CCCS values and core competencies.
  • Develop and/or update human resources policies and procedures and ensure implementation, training and communication to staff.
  • Maintain the work structure by updating job requirements and job descriptions for all positions. Ensure position descriptions are complete and current.
  • Update job knowledge by participating in conferences, workshops and professional development opportunities; maintaining professional networks and associations

Assisting Hiring Managers

  • Ensure managers are trained, competent and comfortable in their management positions. Provide coaching as needed.
  • Develop, implement and evaluate effective recruitment, hiring, candidate selection, onboarding and exiting processes. Ensure processes are followed.
  • Work in collaboration with hiring managers on all aspects of the recruitment, selection and onboarding process.
  • Provide salary ranges to hiring managers for new hires based on experience, education and contract guidelines.
  • Ensure that new hires are fully oriented into their new position and the culture of CCCS.
  • Require that newly promoted staff and managers are fully trained and supported.

Conflict Resolution and Guidance

  • Provide consultation, risk assessment and coaching to managers, supervisors, and other employees to help resolve issues related to performance and interpersonal relations.
  • Participate in the investigation and resolution of employee relations issues and develop, recommend and initiate appropriate steps for resolution.
  • Develop and train team members on performance management and the annual evaluation process.
  • Represent the agency during unemployment hearings and meetings with third party consultants.
  • Build proactive systems and supports, including trainings, to ensure leaders and managers engage successfully in personnel matters, including working with external legal counsel and consultants when necessary.
  • Ensure prompt and thoughtful communication with all staff.

Employee Compensation:


  • Responsible for salary and wage administration including merit pay and recognition.
  • Ensure that the salary schedule is contemporaneous and consistent with current and emerging positions throughout the agency.
  • Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective for the agency.
  • Responsible for administering employee benefit plan contract (medical, dental, life, LTD, COBRA, etc.).


  • Responsible for maintaining and processing new hire information via HRIS database.
  • Maintain integrity and accuracy with processing bi-weekly employee payroll.
  • Counsel and process employee 401k and other fringe benefit plans (AFLAC, FSA) and reconcile bi-weekly remittance to each plan representative.
  • Reconcile all billings for employee insurance plans (health, dental, vision, life).
  • Responsible for reporting and completion of documentation regarding worker’s compensation claims.

Compliance and Monitoring:

  • Ensure that CCCS follows all applicable local, state, federal laws and guidelines including background checks and verification.
  • Monitor and ensure that all HR related documentation and information stored in the COPA database is within compliance with City of Chicago funding standards.
  • Monitor employee personnel records for compliance with CCCS, COA, DFSS, and DCFS standards.
  • Responsible for the accuracy of staff W-2’s and verifies 1099’s for agency consultants.


  • Supervise Lobby Receptionists and Human Resource Assistant.


  • Provide support services to other departments, helping to achieve their goals and objectives.
  • Completes all other duties and tasks as assigned.

Qualifications and Requirements:

  • Bachelor’s degree in a related field from an accredited college or university
  • Master’s or PHR/SPHR Certification preferred.
  • Minimum of eight years of human resource generalist experience.
  • Minimum of five years of management experience.
  • Ability to work well with all types of people.
  • Excellent judgment and demonstrated ability to make sound decisions in complex situations.
  • Excellent computer, verbal and written communication skills.
  • Experience with working in HRIS database systems.
  • Committed to continuous improvement of service quality and the organization’s mission.
  • Function well in group and team settings.
  • Possess interpersonal skills that excel in cultural sensitivity and respect for differences.

This is a full-time exempt position.

Qualified candidates should send their resume, cover letter and salary history to Toya Griffin-Aaron at NO phone calls, please.